Shipping & Returns

CHRISTMAS HOURS

Friday Dec 13th 9am-6pm
Saturday Dec 14th 9am-5pm
Sunday Dec 15th 10am-5pm
Monday Dec 16th 9am-6pm
Tuesday Dec 17th 9am-6pm
Wednesday Dec 18th 9am-6pm
Thursday Dec 19th 9am-7pm
Friday Dec 20th 9am-9pm
Saturday Dec 21st 9am-6pm
Sunday Dec 22nd 10am-5pm
Monday Dec 23rd 9am-9pm
Christmas Eve 9am-5pm
Christmas Day CLOSED
Boxing Day CLOSED
Friday Dec 27th 9:30-5:30pm
Saturday Dec 28th 9am-5pm
Sunday Dec 29th 11am-4pm
Monday Dec 30th 9:30am-5:30pm
New Years Eve 31st 9:30am-5:30pm
New Years Day CLOSED
Thursday Jan 2nd 9:30am-5:30pm

Merry Christmas x 

FREE LOCAL DELIVERIES

Click 'Local Sunbury Delivery' at the checkout and we will personally drop off at your door. Local deliveries require a mobile number to communicate drop off instructions.

CLICK & COLLECT

Click 'Pickup In-Store' and come visit us for the collection of your goods at our flagship store, 5-9 Brook St, Sunbury, Vic. We will send you a SMS or email to let you know when your order is ready.

Please note that we are back to standard business hours. We will eagerly process your orders as soon as possible within our business hours. If your order is placed after hours it will packed the next business day. 

DOMESTIC SHIPPING

Shipping is Free for orders over $200 within Australia.

Orders under $200 are charged a flat rate of $10 for Standard and $20 for Express.

Heavy items (Skateboards, Completes, Shoes, Picnic Mats) have a flat rate of $10 and $30 for Express.

YETI is only available for instore pick-up. Under no circumstance will we use a postal service for YETI items. Sorry for the inconvenience.

All orders are shipped via Shippit. With our shipping partners Australia Post, Couriers Please or Fastway(Aramax).

INTERNATIONAL SHIPPING

International shipping is $40 or free for all orders over $250.

Heavy items (Skateboards, Completes, Shoes, Picnic Mats, Mr Consistent) have a flat rate $70 and do not qualify for Free Shipping over $250.

Depending on the destination and product you may have to pay additional taxes or import duties. Them People is not responsible for any additional taxes or duties incurred by your country.

When international orders reach the destination country, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates. You are considered the "importer of record" and must comply with all laws and regulations of the country in which you are receiving the goods. Customs policies vary widely from country to country; contact your local customs office for more information.

**Due to current demand & local restrictions we are experiencing delays in international shipping. Please check with your local customs/post office for more information. Them People Store will not be held accountable for delays or lost/damaged items.

RETURNS

Returns and exchanges are welcome on Full Priced Items for any of the following reasons:

The size you ordered doesn’t fit
The item was received in a faulty or damaged state
You received the incorrect style
You received the incorrect size

PLEASE NOTE: FOR HYGIENE WE STRICTLY DO NOT ACCEPT RETURNS/REFUNDS SWIMWEAR, JEWELLERY AND FACE MASKS.

To be eligible for a return:
1: Contact online@thempeople.com.au within 3 days of receiving your item(s)
2: Item(s) must be in the original packaging, which must be in original condition. This includes branded dust bags, shoe boxes and jewellery packaging.
3: Item(s) must be unworn and unused with the original tags still attached.
4: Item(s) were not marked 'Final Sale' or 'Non-Returnable' at the time of purchase.

All purchases from Sale are 'Final Sale' & 'Non Returnable'.

Purchases made using AFTERPAY are only eligible for a store credit or exchange.

Please contact us at online@thempeople.com.au before you send your item back, stating your issue and whether you would like an exchange or a refund. If we don’t have any other sizes left in stock we will refund your money back once we have received your item.

All item(s) must be shipped back to us, within 7 days, with tracking to the following address:

People
5-9 Brook Street
Sunbury
VIC, 3429
Australia

Return postage is not covered by Them People Store. Return postage is at the expense of the customer.